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"Mixed communication about surgery timescale"

About: University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

I attended an appointment at hairmyres with regards to surgery to remove my gallbladder.   The consultant ran through risks but explained that it was, as I expected, the best course of action.   They said that my name would be added to the waiting list which was about 8 weeks.  

Within 3 days of my initial consultation I received an appointment for my pre-op assessment for 5 weeks later. As I am trying to sort cover for my work I called to enquire roughly what dates I was likely to be booked for surgery. I was advised that no date was available for me yet and lots of people were months ahead of me and they couldn't explain why I was already being called for a pre-op potentially months early.  

I completely understand that the nhs is very busy and doing an amazing job but I am disappointed not to just have been told the reality of the current waiting list. I understand that my surgery may not be as high priority as others but my pain does impact my daily life. I am a huge supporter of the nhs so please don't take this as me being ungrateful.  

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Responses

Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 18/09/2018 at 09:24
Published on Care Opinion at 13:49


picture of Cameron Sharkey

Dear Soretummymummy,

I'm really sorry to hear that we've not been able to communicate with you as clearly as we should have done. I appreciate it is difficult trying to plan your life around getting the treatment you need when you haven't been given a definitive timescale.

If you would like to give our Patient Affairs department a call on 01355 585325 and pass on your details, I'd be happy to look into getting clear plan for you.

Kind Regards,

Cameron

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