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Care and attention

Posted By summer day

"Care and attention"

About: Borders General Hospital / Acute Assessment Unit

(as the patient),

Mine was a short term "false alarm" admission but the care and attention from everyone involved could not have been more thorough and could not have been bettered.

I didn't find the survey easy to complete and thought afterwards that I had somehow made it refer to a gp practice in Hull or somewhere else in England so I am very happy to put the record straight!

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 31/12/2018 at 12:08
Published on Care Opinion at 17:28

picture of Lynn McCallum

Dear Summer Day,

Thank you so much for letting us know about your experience in AAU and I must apologise profusely for the significant delay in responding! Normally I endeavour to respond to these stories within 24 hours and I have no idea how this managed to slip past us all!

I'm very glad that we were able to reassure you regarding your health complaint and even more glad that it turned out to be nothing too serious!

I will feedback to the team in AAU regarding your positive experience and once again would like to thank you very much for taking the time to tell us about it!

Best wishes,

Lynn

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Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital

Submitted on 11/01/2019 at 18:47
Published on Care Opinion on 14/01/2019 at 11:15

Dear Summer Day

Thank you very much for your very positive feedback and I echo Lynn's apology for the delay in response to this.

The beauty of an assessment unit is that a rapid diagnosis can be made and timely treatment started where necessary. It's great for the patient to be told symptoms have been a false alarm but it's really important to be able to quickly and safely reach that conclusion so that reassurance and advice can be given.

I will share your feedback with the team which they will really value.

Best wishes

Lynne

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