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"It was a very unpleasant, and the consultants..."

About: Buckland Hospital

What I liked

I can honestly say that nothing was to be liked other than the friendly receptionist.

What could be improved

For a start the rheumatologist that saw my partner could of done with a different attitude. She treated him like dirt from start to finish. She was not overly concerned with finding the cause behind his symptoms but instead appeared to take on a roll of a job centre worker and constantly bugged him about his work ethics. I believe that if we decide that my partner should leave work to benefit his health and that I am in full time employment that is our decision to make and we should not be looked down on for making that decision. We were stereotyped for being young. I was brought up to have manners but clearly in this consultants case being polite, approachable and well mannered was not important. It has put my partner off going to see her again and we have phoned to change his consultant. I would never recommend her to anyone as I honestly felt very uncomfortable in her presents and I was not the one being treated. My partner felt very uneasy around her and found it difficult to explain what was happening as she jumped down his throat every time.

Story from


Response from Madeleine Perris, East Kent Hospitals University NHS Foundation Trust

Thank you very much for taking the time to post your comments. I sorry that your partner and you have had an experience in which we have fallen below our high standards of care and treatment. Please accept my apologies. I will pass on your comments to the rheumatology team. We would however, very much like to talk to you or your partner regarding this experience. If you wish to do so please contact the Patient Experience Team on 01227 783145 or email, who will be happy to help.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful