"My son received excellent care and after care"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Radiology

(as a parent/guardian),

My son was taken into A&E at NHS Borders following a fall in the rugby pitch at school. My son was seen very quickly. Within 15 minutes of arriving in the department we were in the radiology department getting an x-ray. My son was a little nervous but both the porter transferring him to radiology and the radiologist reassured him. It was found that he had broken his ankle. The doctor that saw him was very nice and spoke to my son so he understood what had happened, no medical jargon which was great. Unfortunately a week later my son was in a great deal of pain and required to see the out of hours doctor. The doctor was fantastic. My son was very sore and crying which, as a teenager, he was embarrassed about but the doctor (emily) was great at making him feel comfortable, and speak to him on his level and actually making him laugh through his pain all whilst checking he had not further damaged his ankle. 
The service he received throughout his time receiving care has been exceptional. As a parent it gives me great confidence that NHS Borders can provide efficient and great care for my child.

Responses

Response from Lesley Wilson, Lead Radiographer, Radiology, Borders General Hospital

Thank you so much for taking the time to post this feedback, it is much appreciated.

The Radiographic Team always endeavour to reassure and support our young patients through their x ray or scan. We appreciate how frightening it can be, coping with pain and the worry of what will happen next!

I will communicate this lovely feedback to the Radiographers and I wish your son a speedy recovery.

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Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders

Hi Happyparents,

Thank you for taking the time to share this feedback. All members of the emergency team strive to deliver just this kind of quick and caring service. I'll be sure to share this story with the Emergency Department and Out of Hours teams.

Hope your son is on the road to recovery!

Best wishes,

Gareth

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Response from Dr Rebecca Green, GP Clinical Lead for BECS, Borders Emergency Care Service, NHS Borders

Hello Happyparents

Thank you for taking time to post this feedback. I will share this with the out of hours doctor that you saw, who will be pleased to hear how she made another visit to the hospital a bit easier for your son, as well as the whole team who will be able to learn from what went well too.

I do hope your son's pain is now improving and he is on the mend.

Best wishes,

Rebecca

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