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"Ward 1b , excellent care given to our daughter."

About: Pilgrim Hospital / Gynaecology

(as a service user),

We wanted to express our heartfelt thanks to the incredible team on ward 1B. My daughter was recently an inpatient following an emergency admission for a ruptured ectopic.

Whilst visiting our daughter on the ward we witnessed first hand just how incredible & awe inspiring this team really is. From the moment we arrived on the ward and met SN Leanne we knew instantly we were in safe hands. As I am sure you can appreciate at this time my daughter was terrified, anxious & desperately needing reassurance - instantly Leanne did this . Leanne was beyond amazing & we will be forever grateful. 

All of the staff have been incredible. We would also like to make a special mention, Lisa for her kindness, expertise knowledge & generally being there exactly when we needed a reassuring ear, it was very much appreciated. 

Deputy sisters Lisa & Lucy who were on duty throughout my daughters stay, we witnessed them managing the most hectic & busiest of shifts with care , compassion, professionalism & always with a smile. They made time for every patient , the families & their colleagues it was inspiring to watch. No matter what pressures the ward was under the obs, medications inc IV antis, meals & checks were always on time. My daughter witnessed staff stay late , miss breaks & happy to do so to enable them to put the well being of the patients first. The team work was remarkable. 

We feel so strongly I had to write to express our thanks & to reiterate just how wonderful the staff on ward 1b are. I wish we could mention everyone by name as EVERYONE who cared for our daughter was just fantastic, a team the trust should be very proud of. 

Kindest regards from the Whole family 

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Responses

Response from Lisa Marshall, Interim Sister, Gynaecology, United Lincolnshire Hospitals NHS Trust 5 years ago
Lisa Marshall
Interim Sister, Gynaecology,
United Lincolnshire Hospitals NHS Trust
Submitted on 21/09/2018 at 08:32
Published on Care Opinion at 13:56


Thank you so much for your kind words and for taking the time to praise our staff, especially at such a difficult time.

I am so sorry for your loss. I will ensure that the team are aware of your thoughts and I will thank each individual personally for making such a difficult stay that little bit easier for your daughter.

Our team prides itself on keeping the patient at the heart of everything that we do and I really hope that your daughter has a speedy recovery. Sending best wishes to you all.

Thank you once again.

Lisa Marshall

Interim Ward Sister - Ward 1B

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