About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
Posted via nhs.uk
What could be improved
On Friday January 6 my wife and I spent over three hours trying to phone Orthopaedics Appointments at Frenchay in order to make a follow-up appointment (which should surely have been offered already - I was operated on 6th Dec and discharged Dec 15). On no occasion did we succeed in getting through to any human being except, occasionally, an operator who was unable to do any better. By 4 pm this service was announced as closed - had it ever been open?
This was the most appalling service I have ever encountered ifrom any public or commercial operator.