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A great idea to have a physio at the centre of front line ca...

Posted By HGM

"A great idea to have a physio at the centre of front line care"

About: University Hospital Ayr / Accident & Emergency

(as a parent/guardian),

My son was brought to the Emergency Department (ED) of UHA with a painful foot.

He was seen within 15 minutes by the triage nurse and then in under 15 minutes by the Specialist ED Physiotherapist- Lindsay.

After assessment by the physio Lindsay he was sent for X-ray and within 20 minutes we were back in the ED where she was able to explain that he had fractured his foot.

She gave us specialist advice on how to manage this and organised follow up at the paediatric fracture clinic.

I believe this is a new service having a physio based at UHA ED and I wanted to thank all those involved.

This is a fantastic service and a great idea to have a physio at the centre of front line care. We were so impressed at how efficient and professional the care was.

Thank you to the ED team at UHA

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 19/09/2018 at 16:02
Published on Care Opinion at 17:43

Dear HGM


Thank you for such positive feedback regarding you and your sons experience within the ED at UHA.

We are constantly redesigning our services based on patient and relative feedback and I am pleased that your son was able to see the results of some of our service redesign.

I will ensure that your feedback is provided to the clinical and management teams for the service as I know that this will give them a well earned boost!

I hope your son is continuing to make a speedy recovery.

Kind regards

John

John Swiatczak-Steele

Assistant Director of Acute Services, UHA

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