This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor patient care

Story from nhs.uk

"Poor patient care"

About: Queen's Hospital / Accident & emergency

I took my husband to A&E the early hours of 7th September 2018 with abdominal pains. Appendicitis was diagnosed and he had surgery on that day. Due to complications his GP on the 10th September sent him to A&E. Less than 48 hours my husband had to queue for nearly an hour at A&E and sent to Major lite for further queuing. No safe guarding for the fact that he in post surgery pain and discomfort.

No timescale given. 3 hours plus since our arrival and we are awaiting an x-ray. He was told not to eat by 111 and GP so he has not eaten nor drank all day.

The current A&E patient jornney needs to be reviewed to restore patient dignity and care.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 01/10/2018 at 07:22
Published on nhs.uk at 09:05

Thank you for your feedback, I am really sorry to hear the concerns that you have raised regarding the length of time you and your husband waited in our Emergency Department. Unfortuntaly, we are not able to determine how many patients are going to need to visit the Emergency Department on any one day, this is why sometimes the wait is longer than we would like. I am very sorry to hear that when you and your husband visited you both had a long wait. If you would like to discuss your concerns further, then you can speak to our PALS Team, their contact telelphone number is 01708 435 454 or they can be contacted by email pals@bhrhospitals.nhs.uk. Once again thank you for taking the time to provideus with your feedback.

Kind Regards

Bev Thomas

Interim Divisional Nurse – ED, Acute Assessment Units, ERU & Ambulatory Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k