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"Excellent nursing care when i needed it"

About: Datchet Health Centre

Although I agree wholeheartedly with other respondents criticisms of the booking system and appointment availability at the surgery surgery, my own most recent experience has been nothing but excellent. In late April, I had to have an emergency operation for a burst appendix at Wexham Park (again, only praise for the treatment I received there) and I was left with several wounds in my abdomen, one of them very deep. I saw my GP and he referred me to the surgery's nursing staff for ongoing packing and bandaging. They saw me, almost daily until I went to Sweden on 12th June for an extended holiday. During that month-long treatment, the nurses were always professional, conscientious, friendly, supportive and accommodating. I always felt that they had my best interests at heart and nothing was too much trouble. The two nurses who treated me most frequently were both outstanding in all the aspects already mentioned and in their patient feedback.

I will also say that, once one has managed to make an appointment to see a doctor, the service from all practitioners has been very good, although medical practitioner continuity is an ongoing and upsetting problem.

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Responses

Response from Datchet Health Centre 5 years ago
Datchet Health Centre
Submitted on 23/01/2019 at 08:30
Published on nhs.uk at 12:06


Please accept my apologies for the time it has taken for you to get a response.

Thank you for your kind comments which I have shared with the team.

As new Practice Manager improving patient access is an area that we are actively working on and your comments will help us develop new systems. If you would like to discuss your wider concerns in more detail please contact me directly at the practice. - Pete Watt, Practice Manager

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