This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No call back from appointment line

Story from nhs.uk

"No call back from appointment line"

About: Tameside General Hospital / Gynaecology

I have called the appointment line to try and find out waiting times for surgery about 10 times now (over a number of days). I have left 3 messages and still no call back. Very Poor service. Would like to know whether it's weeks or months (Not bothered) Just trying to plan anything is impossible without some clue of timescale

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Katie Hughes, PALS & Complaints Support Officer, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 5 years ago
Katie Hughes
PALS & Complaints Support Officer, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Submitted on 11/09/2018 at 11:49
Published on Care Opinion at 15:33

Good morning,

We are sorry to hear of your ongoing concerns with the appointments line.

It is not clear which telephone number you have been trying and so to assist further, please could you contact the PALS and Complaints Team on 0161 922 4466 or via email at palsandcomplaints@tgh.nhs.uk and provide us with your details upon doing so, so that we can then raise this for you and ensure that you are contacted.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k