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location, location

Story from nhs.uk

"location, location"

About: Royal Surrey County Hospital

I have not yet visited the hospital - that is for next Tuesday. However, I have the maps etc on your website, but for the life of me I cannot find any guidance on where to find 'Outpatients 16/Florence Desmond Unit' within your site, neither on your website nor in the written text sent to me. I presume that my husband will need to park temporarily at your main entrance and go in to find out. Please don't give him a parking ticket!

Margaret C Davies.

Incidentally, I keep getting a telephone call, which, on lifting the 'phone it immediately says - this is the Surrey etc etc: we will ring you again within 24 hours, and shuts off. It has only just done this after two rings.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital

Submitted on 18/09/2018 at 10:16
Published on nhs.uk at 11:05

Thank you for taking the time to share your feedback and highlighting this issue to us. We are sorry that you had difficulties finding the location of the Florence Desmond outpatients clinic on our website map. The clinic location is featured on the map, however your suggestion to include written directions has been forwarded to the Communications team for their attention.

Regarding the telephone call, again we apologise for any inconvenience caused. So that we can investigate further, please could you email rsc.tr.communications@nhs.net.

Once again, thank you for taking the time to provide us with your feedback.

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