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Answering Machine (2)

Story from nhs.uk

"Answering Machine (2)"

About: North Tyneside General Hospital / Cardiology

This is really getting ridiculous now.

Having made a review about problems making an appointment with Cardiology and having had instructions of what number to ring etc you would think the process would work. Absolutely NOT. The Service Improvement Lead emailed me and told me the number to ring, which was already the number I was using and I have got nowhere.

I have wasted more and more time waiting for the phone to be answered only to end up with an answering machine again and again.

What is going on with this system. Do they have instructions not to answer the phone ???

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Responses

Response from North Tyneside General Hospital 5 years ago
North Tyneside General Hospital

Submitted on 08/09/2018 at 10:42
Published on nhs.uk at 11:05

Dear Sir /Madam,

I agree with you completely - I am so sorry about all the frustration and delay you have experienced with us in the last couple of days. Your second review has just come through from NHSChoices now - it’s very disappointing to learn that we didn’t resolve the matter for you on Friday after you first brought this to our attention.

If you would be kind enough to email your details to me privately at Annie.laverty@nhct.nhs.uk I will ensure the team make contact with you on Monday to arrange the appointment you need.

Please accept my sincere apologies for the way your time has been wasted and disrespected.

Annie

Annie Laverty - Chief Experience officer

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