"My mother’s care"

I feel that my mother was treated extremely badly, being manual handled over her tumours causing extreme pain, and when she cried and told another member of staff, she was told that patients like her give the hospital a bad name. I felt that the drs caring for her implied she was making up her symptoms of cord compression. 

She was frightened to say anything else about other treatment she received at the hands of some staff and the staff at Heligan ward St Austell Community hospital.

Now trying to complain, but unable to until I show my passport, her death certificate, documents showing I’m executor of her will. In short, making it as difficult as possible for me to complain.