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Care Opinion

Marvellous

Posted By antliazj64

"Marvellous"

About: Crosshouse Hospital / Stroke Care

(as a service user),

I think the service has been marvellous, staff go out there way to keep you well informed

Very cheery bunch seem to enjoy there work.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/09/2018 at 09:32
Published on Care Opinion at 12:20

picture of Eunice Goodwin

Dear antliazj64,

This is high praise indeed, thank you so much for taking the time to tell us how amazing you found the service. It always helps to be kept well informed. When we don't know what is happening, we worry more.

I also think that being with cheery folk and being able to have a laugh has real benefits to how we feel.

I will pass your kind words to the team, they will be delighted.

Best wishes,

Eunice

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