"Fantastic Service"

I was referred to ENT by my GP on the Monday after complaining of difficulty hearing.

The Choose and Book Service showed no available appointments so I emailed the dept to explain I was away with work in Jan and Feb so would appreciate a cancellation if one came up.

I received a phone call two days later offering me a cancellation the following day being Thursday.

I attended the appointment, had a hearing test, had my ears 'hoovered' then saw the consultant who had good and bad news - my hearing was identical in both ears (yeah!) but I had suffered hearing loss at low tones (not yeah and probably why my husband constantly complained of me never listening to him!).

I needed hearing aids.

The consultant referred me to 'next door' for these.

The hearing aid chap told me they wouldn't be able to see me until the new year.

I explained my work commitments and how I was happy to attend if someone cancelled.

He shook his head and told me they seldom had cancellations but you never know.

As I left the hospital, my phone rang; there was a cancellation for a hearing aid fitting for the next day being Friday.

So, I saw my GP on a Monday and just days later had been seen by the consultant AND the hearing aid folks and was kitted out with new 'ears'.

Now that's a fantastic service, don't you think???