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"Very poor patient care"

About: Burney Street Pms

Rude reception staff.

Never possible to get a appointment, when you do it’s with different Drs each time ,depending upon which GP you get is depending on what quality/type of care you will receive, some GPS wrongly diagnose ,some are very slap dash and don’t give you any explanation.

This surgery do not support those with disability, mental health or learning disabilities you will be passed from Doctor to Doctor I have personally witnessed DRs uncomfortable when talking to someone with a disability. There understanding to person centred care is extremely poor.

Burney st surgery is a practice where you will never get a appointment but when you do you will never see more then 2/3 people max in the waiting room.

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Responses

Response from Burney Street Pms 4 years ago
Burney Street Pms
Submitted on 17/01/2020 at 11:34
Published on nhs.uk at 11:43


Thank you for finding the time to comment on NHS Choices. We now offer a new service called eConsult for the on the day emergency appointments if you need to be seen on the day. There are appointments available but due to high demand these unfortunately get booked extremely quickly.

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