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Speedy treatment for heart attack.

Posted By Sappho

"Speedy treatment for heart attack."

About: Heartlands Hospital / Cardiology West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

" Wow! That's amazing!"   is the response of everyone to whom I've related my experience of the speed with which I was treated for a heart attack, two weeks ago, at Heartlands Hospital.

At 2.45pm I experienced chest pains and called 999.  A rapid response from the ambulance service, an ECG examination by friendly, efficient paramedics, a speedy journey (lights flashing, sirens sounding, how exciting! ) to Heartlands then ensued.  Thanks to the brilliant system of calling ahead I was taken directly to the Cardiac Unit where a Cardiac team was waiting for me.  I was reassured and sedated and vaguely aware of activity around my left wrist.  Then a smiling face appeared through the blur to announce " All done !  Angiogram completed! We fitted a stent while we were there! Sorted" 

The next I recall I was in bed in Ward 6 and the time was around 5 pm! 

From symptoms to sorted in under 3 hours!  That's pretty good! 

The next morning the doctor attended to tell me I could complete my recovery in Solihull Hospital and to explain what had been done.  . I thanked her and expressed my admiration at her skill. " All in a day's work," she replied " It's just plumbing! "

May I reiterate my thanks and admiration to the Cardiac Team for their skill and modest dedication and the staff of Ward 6 for their care during my short but sweet stay in Heartlands ..

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 11/09/2018 at 14:57
Published on nhs.uk at 15:06

Responded: 11.09.18

Dear Sappho

Thank you for taking the time to post your comments regarding the care and treatment you have received by the Cardiac Unit and Ward 6 at Heartlands Hospital.

I am pleased to read that you felt that your treatment was second to none and it will be my pleasure to ensure your feedback is highlighted to the Cardiac Unit and Ward 6 senior management team.

I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope you have recovered well following your procedure.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

M Campbell

Patient Experience

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
West Midlands Ambulance Service

Submitted on 13/12/2018 at 11:49
Published on Care Opinion at 14:30

Dear Sappho

Many thanks for your feedback.

I hope you are making a good recovery, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

kind regards

Marie

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