"Totally unacceptable service needs urgent review."

The hospital has shown my daughter and her

Husband absolutely no compassion and have failed to keep them up to date with how they are progressing in the que. my daughter left centre parks in Longleat at approximately 2130 hours to go to Salisbury hospitality. It is now 0300 and they have still not left the hospital. Our granddaughter who is 2 years old has fallen out of bed and requires her head gluing which you would think is not

To difficult to do. My daughter also has her 4 week old daughter with her. I fully appreciate that the hospital is a really busy place and that the staff are doing the best they can however I find it difficult to believe that the processes that the

Hospital are using in A and E are effective. Instantly I see that they need to give each individual family more feedback on waiting times instead of the usual expected time

Guess which is usually way out. Maybe the hospital could try showing some

Compassion or having an electronic board which would show all visitors where

They are in the que and also include if they get put back because of emergencies that

We all understand happen and fully

Support. Maybe the occasional friendly tannoy apologising for the time being taken with an brief statement of what is causing the long wait times even if that info is as simple as we are

Very sorry but due to our understaffing we are

Blah blah blah. To conclude we fully appreciate and support our NHS staff but

Something needs to be done to improve this service so that all involved have the best possible experience and children especially the

Very young and very elderly don’t get left untreated for hours and hours.