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"Excellent care"

About: Cumberland Infirmary / General surgery

I would like to thank the doctor and his staff, all nurses and other staff for the care and attention and professionalism, working under challenging situations at times with other patients. I cannot speak highly enough of all the wonderful care on Ward Beech C that I received. It has been a very difficult time with a cancer diagnosis but I have found it extremely reassuring to have all my questions answered so calmly and considerately. The skills and professionalism of the highly competent and caring staff have been exemplary. The food was of a high standard as well, with a good variety of choice available. I also would like to take this opportunity to thank the chaplaincy team and volunteer who spent time with me visiting. All in all the supportive and informative staff have enabled me to cope better with such a difficult situation.

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Responses

Response from Cumberland Infirmary 5 years ago
Cumberland Infirmary
Submitted on 06/09/2018 at 11:30
Published on nhs.uk at 13:06


Dear Will

I am very sorry to read that you have had surgery due to your recent diagnosis but thank you for taking the time to share your patient experience with us whilst you are still recovering from it all. It must be quite an anxious time for you.

I am pleased to hear that you found the staff positive and their explanations reassuring. Your comments demonstrate the whole team approach to care where everyone has a part to play in the patient’s journey.

I shall forward your feedback to the matrons and management of the departments you mention so that it can be shared with the teams who will be delighted to know that you appreciated the care they provide.

With our very best wishes for your continued recovery.

Alison S-D

Patient Experience

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