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poor service!!

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"poor service!!"

About: Burnley General Hospital / Rheumatology

This review is about the very poor service I received when I attended my appointment earlier this year.

Firstly I'd like to point out that I wasn't happy that I wasn't able to see my original doctor, who I get on with really well anyway. The doctor who I seen was way over board, and kept me at my appointment longer than it should of lasted.

Since this meeting, I've had multiple appointments else where, which were totally unnecessary and waste of time, as they have caused more problems than solving any.

As well as this during the course of my visit, their were other staff that were more bothered about finishing early from their shift and there were no consideration about patient care, I felt as if I had to rush for their convenience.

Overall I would say that it was far from the care I'd expect to receive from any visit.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 03/09/2018 at 11:40
Published on nhs.uk at 12:06

Thank you for your comments regarding the poor service you have received at your Rheumatology appointments earlier this year at Burnley General Teaching Hospital and thank you for taking the time to do so.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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