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"Cleanliness"

About: The James Cook University Hospital

I would like to feedback on the cleanliness of ward 31, i spent some time as patient on this ward and the toilets were often in a unsatisfactory state, towels, paper towels and “bottles” left on every surface. The bowl left unfleshed every time I went to use it. There are no anti bacterial wipes available to wipe down the seat before use.

I observed “Bottles” were also left of paitents tables after use, especially on a evening to the point where it had soaked through tough to the table.

Seeing this as patient caused me distress and worry about the threat of infection and cleanliness of the ward and common areas.

I believe a review of procedure is in order to check the toilets and “bottles” more regularly, Especially on a night.

The hospital should also provide wipes/gel in the toilet for cleaning the seat before use as is common place in airports.

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Responses

Response from The James Cook University Hospital 5 years ago
The James Cook University Hospital
Submitted on 13/09/2018 at 13:11
Published on nhs.uk at 14:06


Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you have cause to complain about your recent inpatient episode on Ward 31 at The James Cook University Hospital.

Please be assured that your comments and observations about the ward will be passed on to senior members of staff who will investigate and take appropriate action.

If you would like feedback, please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can help to resolve your issues.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Thank you again for sharing your experience with us.

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Corporate Services

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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