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"Experience of hospital"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Endoscopy

(as the patient),

Where to start ... I arrived at crosshouse A& E department at 9. 30. I was seen by the triage nurse fairly quickly then taken through to the next stage where I was told I would need to see a surgeon to fix the issue. I waited untill 2. 30pm before being moved to the ward where I would see a doctor.

I was not offered food or drink during the day or evening until the night shift auxiliary nurse came in. I asked if I could leave the ward and was told the surgeon would be unhappy if he came up and I was not there, I wanted to go for some food.

It was not untill 10. 00pm I finally saw a doctor who was completely clueless of what to do. I was asked if I wanted to spend the night in hospital or come back tomorrow to get the problem fixed I said neither I had waited over 12 hours to be seen and the look they had on their face was disgusting. I was then taken back down to a& e to be told the issue could of been resolved in the morning with a simple phone call to endoscopy unit for a part for my tube.

Furious is an understatement and let down by the nhs that I often defend 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/09/2018 at 15:45
Published on Care Opinion at 16:48


picture of Eunice Goodwin

Dear Neilsdad1,

This was clearly a very long and distressing wait which turned out to be unnecessary and I am sorry you were let down by us.

I can't change your experience but I can have a look at what went wrong and we can put it right for future similar situations. If you would like us to do this, please contact me on 01563 826222 or by emailing Eunice.goodwin@aapct.scot.nhs.uk.

Thank you for bringing this to our attention and I look forward to receiving further communication with your details.

I hope you are fully recovered now,

Best wishes,

Eunice

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