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"Horrible experience"

About: Bpas (northampton)

I went to the Northampton clinic recently. I had a lovely conversation with the operator , who booked my appointment. She was kind and reassured me that I would be looked after and have counselling ect. I went to my appointment, I was abruptly called in.

Whilst I didn't feel judged, at all, I felt that the appointment was very rushed.

I had no counselling, nothing!

This was not something I ever thought I would have to do , but for health reasons, I had to make this awful decision and I thought that I would at least I have some form of counselling, like it says on the web sight and video that you can watch.

Anyway, I was there around an hour. Two weeks later I had to go back as there was a complication.

Again I was called in abruptly and not introduced. I didn't feel looked after at all.

Overall what was a traumatic experience could of been made easier!

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Responses

Response from Bpas (northampton) 5 years ago
Bpas (northampton)
Submitted on 05/09/2018 at 11:40
Published on nhs.uk at 12:06


Thank you for taking the time to share your experience, your feedback is extremely important to us.

I am very sorry that you feel your experience was not entirely positive and I can assure you that the issues raised will be shared with the relevant Manager.

However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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