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Different staff members would give conflicting advice

Posted By JM-00

"Different staff members would give conflicting advice"

About: Good Hope Hospital / Orthodontics

(as the patient),

The staff turnover was too high, meaning my appointments were very far and few between, with me seeing a different member of staff each time. Although they were very friendly, this made it hard because different staff members would give conflicting advice on what to do in my case. I also felt at times that  my consultations weren’t always helpful, bearing in mind I’m a patient with no knowledge of orthodontics I felt the consultant was quite abrupt and negative. 

However, the assistants were extremely nice and caring everytime I saw them. 
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Responses

Response from Good Hope Hospital 5 years ago
Good Hope Hospital

Submitted on 11/09/2018 at 14:31
Published on nhs.uk at 15:06

Responded: 11.09.18

Dear JM-100

Thank you for taking the time to post your comments regarding the Orthodontics Department at Good Hope Hospital.

I am extremely sorry that your experience was not satisfactory.

If you would be willing to provide further details, we can then advise the appropriate management team of your experience so they can make any necessary improvements.

You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Kind regards

Patient Services Team

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