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Ear, Nose, Throat & Disrespect

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"Ear, Nose, Throat & Disrespect"

About: Doncaster Royal Infirmary / Ear, Nose and Throat

Went for an appointment with my consultant. Previous appointment was with his assistant who was pleasant and told me the issue was the tube running from ear to nose. The more senior guy today was rude, unpleasant and enormously patronising. All he wanted was to get rid of me. Said the problem was completely different to how it had been explained before.

Said I was going deaf and there was nothing they could do. This is not the problem at all. He thought the temporary deafness I experience was different to how it actually is. In reality my ear pops every day and for a few hours I cam hear my own voice loud in my head. He simply did not listen. The rudest person I've ever met. Going to get 2nd opinion from another hospital and meanwhile complain to the hospital and CQC about this guy.

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Responses

Response from Doncaster Royal Infirmary 5 years ago
Doncaster Royal Infirmary

Submitted on 28/09/2018 at 10:10
Published on nhs.uk at 11:05

Thanks you for your feedback following your appointment at Doncaster Royal Infirmary.

I am very sorry to hear that you were unhappy with your experience and we will make sure your feedback is passed to the department to discuss with the staff concerned.

We would welcome the opportunity to discuss your concerns further with you.

If you would like to contact us we can discuss this further and look into your concerns. If you feel this would be useful please contact the Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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