"Psychiatric Assessment Team"

About: Wishaw General Hospital

(as the patient),

I have seen the PAT a few times because I have depression, anxiety, and borderline personality disorder. At first I found them helpful and they told me to come back any time if I needed them. Once I was given the diagnosis of borderline personality disorder I felt they started to treat me differently. On more than one occasion one of the team came to A&E and told me that they would not be talking to me because they wouldn't be admitting me to hospital and that I had to go home and stop wasting their time. I just wanted someone to listen to me.

One day I was really distressed and was advised to go to A&E twice in the one day. When the nurse I saw realised that I had already been seen she told me that I was just 'playing the system.' It seems to me like the staff don't care.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear pushingmeaway,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful