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Care Opinion

Amazing Staff

Posted By thubannb49

"Amazing Staff"

About: Princess Alexandra Eye Pavillion

(as a service user),

My right eye had been sore for a few days, and after seeing my optician I was sent to royal Alexandra eye pavilion Edinburgh for further tests. Having never had any issues with my eyes in the past I was extremely anxious and upset. The nurse practitioner that saw me that day was wonderful (I can't remember her name). Once she confirmed that it was in fact a piece of rust that had embedded itself in my eye, she relaxed me as she prepared to remove it, I didn't see how it was going to be removed and she removed it quickly and at no discomfort to me. She was fabulous and is a total credit to the NHS.  

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 29/08/2018 at 17:37
Published on Care Opinion on 30/08/2018 at 09:20

Dear thubannb49

Thank you so much for taking the time to share your lovely feedback with us following your recent visit to the Princess Alexandra Eye Pavilion. I can only imagine how anxious you must have been and I was really pleased to read how the nurse practitioner was able to prepare you so that the piece of rust could be removed quickly and with no discomfort.

I have shared your kind words with the senior management team and I am sure they will be delighted to read of your experiences.

I do hope your eye is getting better and thank you again for taking the time to share your experiences with us.

Kind regards

Jeannette

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