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Care Opinion

111 & @RCHTwecare

Posted By Rheumatoid Man

"111 & @RCHTwecare"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Vocare

(as the patient),

Been unwell for 4 days. Sunday called the 111 Service, Wow! ! amazing response call was answered in 4 rings & call handler showed empathy & sympathy while taking details, was passed straight to a clinician who arranged for a call back within 20 minutes and an appointment within 2 hours. The appointment was booked at Treliske Hospital at the day emergency appointment clinic. Was seen at 10am by a lovely DR who carried out a thorough examination, issued prescription. So thank you so very much to the 111 Service and @RCHTwecare 

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 5 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 13/09/2018 at 18:18
Published on Care Opinion on 14/09/2018 at 09:26

Dear 'Rheumatoid Man'


Thank you for your comments regarding the 111 service and RCHT. It was great to hear that we are able to demonstrate joined up working between these two services to ensure a positive outcome for our patients.

Kind Regards

Jane

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