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"Cannot fault care or treatment."

About: North Devon District Hospital / Accident and emergency

I came to A & E after a heavy fall on Exmoor whilst on holiday. From the moment I arrived at reception the whole experience was one of efficient, expeditious and caring service. Every person I saw was reassuring and kind.

From triage to discharge was just under 4 hours, in which time I had 6 x-rays , examination by Rod the Nurse Practitioner , review of the x-rays and assessment by your wonderful Pathfinder Team (who even managed to get me a sandwich when I was looking to faint on them!). I came away with wrist splint and crutches and painkillers. I was even helped into the car on discharge . I also received a follow up call the next morning to check how I was.

The people of North Devon are lucky to have such a wonderful facility. Even the parking charge was about half the cost of our local hospitals!

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 31/08/2018 at 09:29
Published on Care Opinion at 09:46


Thank you for taking the time to share your story with us and I am pleased you had such a positive experience at the North Devon District Hospital (NDDH). We are extremely fortunate in North Devon to have such dedicated staff.

I am sorry that you had cause to attend the Emergency Department (ED) whilst on holiday and hope you managed to enjoy the remainder of your visit. It is good to know that you were reviewed and assessed quickly as your wrist must have been very painful following your fall.

I have forwarded on your kind comments to the Manager of the ED where they will be warmly appreciated and shared with staff.

Kind regards

Jayne

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