"Disappointing care - would not recommend this..."
About: Nuffield Health, Guildford Hospital Nuffield Health, Guildford Hospital Guildford GU2 7RF
Posted via nhs.uk
What I liked
Surgeon very professional.
What could be improved
Absolutely everything about my stay here has been terrible. I made calls to department to ask questions pre-admission were not answered, reception staff very unwelcoming, the nurses did not visit with forms and information, call buttons when pressed took up to 20 minutes to answer, my operation was delayed as staff did not get things ready in time for surgeon even though I arrived early. Have had to make a formal complaint about a member of nursing staff who had no manners or care in speaking to me. Nurses left doors open after seeing you in the room so other patients could see into your room. Had to request several times to run through post op care before someone came to talk it through. The rooms were not sound proof so you could hear every conversation from every patient as well as their TVs. Call button sounds were broadcast outside rooms and woke me up everytime one was pressed through the night. Incredibly unimpressed with the experience.
Having had treatment in other Nuffield hospitals I expected the same level of professionalism I have previously experienced elsewhere but was certainly not the case. Hospital seemed understaffed and more emphasis on bedside manner is needed. I did have some good care but was a minority of the people I saw. Very disappointed and pleased to be going home after such a bad experience.