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I feel like they don't understand

Posted By Pravin

"I feel like they don't understand"

About: Leicester Royal Infirmary / Accident and emergency

(as a service user),

My wife was transferred to GPAU  department and the Nurse obtained all my details for the Doctor and then waited for doctor for my turn, but waited for 4 hours, when I enquired, I was advised that I am not on the list, however on investigation, they found out that my file was left at the bottom of the drawer. I don't feel that it is the Doctor's fault, as they are doing an excellent job, but the I feel like support staff like nurses and student nurses are not understanding the importance of this and ignore  you although they see you are waiting for hours

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary

Submitted on 29/08/2018 at 09:53
Published on nhs.uk at 10:05

Dear Pravin,

Thank you taking the time to post your comment.

We are sorry to hear about your recent experience in GPAU and understand your frustrations. Your feedback has been shared with the team in our Emergency Department and will be used to improve the service for future patients.

If you would like this investigated further, please contact our Patient Information and Liaison Service (PILS): https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/

Kind regards,

Communications team,

Leicester's Hospitals

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