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"New member if Nursing Staff and Service user..."

About: York Hospital

To ALL Departments

As a new member of the Nursing Team, area and service user, I can honestly say my experience of this Hospital, has been outstanding, and can find no fault, from my first Urgent vist through A&E, to discharge from Hospital Extended Care Area only 4 months later, resolving my problem once and for all hopefully!

I would like to thank every single member of staff who were involved in my care, and to the wider team that keep the Hospital functioning, from Domestic to Lab’ Tech, Consultant to Porters. Every one was polite, respectful, and most of all listened to my very worst accounts of previous experiences and were successful in preventing them happening again.

Conversations I overheard from Staff were knowledgable and appropriate, and generally very good to hear, as it gave me confidence that the care I was to receive was all I, as a very experienced Qualified Nurse of 42 years, and now as a service user, would want.

From the CEO to the

Director of Nursing, you should be very very proud.

Kind regards, and many many thanks.

EJB

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 02/10/2018 at 10:07
Published on Care Opinion on 03/10/2018 at 10:19


Thank you for taking the time to post this comment - it's really heartwarming and it will be shared widely with the teams you have mentioned.

Hoping you are on the mend, and wishing you all the best.

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