"Confusion over my sisters treatment for PTSD"
About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health Lincolnshire Partnership NHS Foundation Trust Adult mental health Lincoln LN4 2HN
Posted by millie3 (as ),
My sister has been treated for PTSD for several years. Now we are totally confused as to what is going on.
She was told by an OT that she had been discharged from the recovery team. Then she saw a psychiatrist who said she had not been discharged and she would get her further support. (There was no mention of discharge at her last review). She has heard nothing since.
I have phoned the recovery team and no-one has replied to my calls. My sister has phoned - no response either so we got an advocate from Total Voice. She has phoned, left messages etc with the recovery team and as far as we can tell is being ignored as well.
I am disgusted at the lack of simple manners and the very poor professional attitude being shown.
If the Trust deigns to respond to this can you clarify the following
1. How is someone discharged from the recovery team? I would have expected this to be discussed fully at a review meeting with all concerned members. My sister was not consulted about this and neither was the psychiatrist.
2. Are your staff not expected to answer calls? I can understand maybe one call not being passed on but when three different people phone on several occasions and all fail to get a response I feel it shows a complete lack of respect and care by the staff.
We are unable now to clarify what is going on as no-one will speak to us.