"Arranged a translator"

Team work

I was pleasantly surprised that the hospital arranged a translator on a day, without me asking about it first. It is lovely to see your staff been proactive and thoughtful in your approach in providing personal care to your patients. I would like to thank you your colleagues for been clear what the procedure will entail and warm welcome to your premises. The procedure was well organized including various leaflets that you provided to me beforehand at home, which helped with the anxiety about the test. I felt I was cared for and I greatly appreciate your efforts & support on the day.