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Outstanding service

Posted By Cornish Maid 08

"Outstanding service"

About: Stoke Mandeville Hospital / Trauma and orthopaedics West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as a service user),

I was taken by ambulance to resuscitation following a seizure, and then to AMU for the week. The staff and care were amazing! The staff were caring, thoughtful and considerate; obviously enjoying their work as they took care of the patients. I particularly had care from Asma, Helena, Robyn and others. One gentleman found me decaf coffee and my stay was made a lot easier due to their positive attitude. I have a broken back and brain tumour, and the support from all levels of staff was outstanding. These staff should be commended for their outstanding service and approach to patients.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 01/10/2018 at 10:54
Published on Care Opinion on 02/10/2018 at 09:40

Dear Patient

Thank you for taking the time to share your very kind words following your admission to the Acute Medical Unit (AMU).

We recognise that this was a very difficult time for you and are very pleased to hear that you found our staff caring, thoughtful and considerate.

We will ensure your words of 'thanks' are passed on to staff in AMU, who I know will be delighted to receive such wonderful feedback.

Wishing you all the very best.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
West Midlands Ambulance Service

Submitted on 13/12/2018 at 11:51
Published on Care Opinion at 14:33

Dear Cornish Maid 08

Many thanks for your feedback.

Where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366

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