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"Totally ignored, no care or respect"

About: Chesterfield Royal Hospital / Accident and emergency

I called an ambulance at 10pm on Wednesday 15th August. My knee had locked at a funny angle, I couldn't move and was screaming in agony. I was told I wasn't classed as an emergency, I explained that lived alone and couldn't move. No help given so I called 111 who said an ambulance would be with me two hours. Nine hours later an ambulance arrived. I was screaming and crying and desperate for the toilet. The ambulance men were lovely, they gave me gas and air but they still couldn't move me. They gave me morphine so were able to move me, they were great. On the way to hospital I started sweating profusely, shaking and being sick. I was told not to worry as it was a reaction to the morphine and I would be better within the hour. At hospital I was put in a room and left, I was constantly being sick and became delirious. Finally a Doctor said I was going down for an X-Ray. I was then brought back to my room and left alone again being sick, sweating and delirious. I kept asking nurses for the toilet, one said "Well it's just over there so go yourself" I explained that I couldn't move my leg so very reluctantly she fetched me a commode. She and her colleague made me feel like I was causing them trouble. The Doctor came to see me and said that I had damaged my cruciate ligament and would need a splint and crutches. I got to hospital at 8.30am and by now it was approximately 4pm and I was still being sick. A nurse came in and roughly grabbed my leg to put it in a splint, I squealed in pain but she said that I would just have to put up with it. She then literally ripped the cannula from my foot (the only place the ambulance men had managed to get it in). Despite me still being sick and sweating I was taken down to get crutches. On arrival the head of the department was disgusted to see the state I was in, at this point I came over faint and was very very sick. He got a nurse to return me to A & E. When we got there we were told I had been discharged so would have to wait in the waiting area despite me still being sick and dizzy. The man from the crutches department came down and saw me waiting and was not happy so said I needed to be seen immediately. Fortunately thanks to him I was taken into a small room, this room was very dirty with used gloves etc. on the side. I asked for a commode but was left waiting ages, by this point the location where my cannula had been ripped out was bleeding profusely all over the bed. I called a nurse who kindly cleaned me up, got a commode and changed the sheets. At about 6pm a Doctor came to see me and I said I wanted to go home. I didn't feel at all well but just could not bear to spend another minute in the place. I was given crutches and I left.

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