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"Overwhelming care"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

I went to Larbert Hospital for an endoscopy last week and was overwhelmed with the care I received.  Although I was apprehensive about the procedure and had been offered a general anaesthetic I opted to have a throat spray instead as this would allow me to be discharged quicker and recover more quickly. My son was coming later that day and I wanted every thing out of the way by the time he arrived.

I cannot sing highly enough the praises for the four nurses who attended. I was put totally at ease from the moment I arrived, two nurses, McGregor and Morton, explained the procedure to me and what they would be doing. They explained how I would be able to indicate If I was uncomfortable during the procedure. They were all so kind and gentle, one of them stood and stroked my hair to keep me calm and soothed.

I had no cause for concern, with the throat spray I didn't feel anything, other than a slight soreness later in the evening. By the following day this had disappeared.

I want to add that the whole process from my GP's referral to the endoscopy being conducted took just three weeks. I was very pleasantly surprised how quickly  it all happened.

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Responses

Response from Sandra Morrow, Staff Nurse, Endoscopy, NHS Forth Valley 5 years ago
Sandra Morrow
Staff Nurse, Endoscopy,
NHS Forth Valley
Submitted on 06/09/2018 at 11:44
Published on Care Opinion at 15:21


Dear Violetmt86,


On behalf of all the staff I would like to thank you for your lovely words and praise for the care you received with us. It is important to us as a team to know how we are doing. I would like to thank you for taking the time to write about your experience as this goes a long way for us to know how we are doing as a team.

We try our best as a team to make each patients experience as comfortable as possible offering reassurance and support and gives us encouragement to see that we are achieving this.

I will pass on your thanks to the team at our staff meetings,

Best regards

Sandra

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