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Eye

Story from nhs.uk

"Eye"

About: Blakelands NHS Treatment Centre

i was booked in to have a eye procedure at 4pm on Friday I got to the hospital for 3.45pm was called in at 3.50pm (thought great there on time ) we’ll still sitting there at 615 was told other procedures took priority ( which isn’t a issue) but why give me an appointment for 4pm knowing full well that I’m last on the list ( My partner was getting very worried he was not told what was going on even thou he had asked) finally got seen at 6.20pm .

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Responses

Response from Blakelands NHS Treatment Centre 5 years ago
Blakelands NHS Treatment Centre

Submitted on 22/08/2018 at 15:12
Published on nhs.uk at 16:05

I am very disappointed to hear that you had to wait for your procedure especially when you arrived in good time. I agree the communication with your partner who was waiting could have been better and this I have addressed with the staff.

We strive to give the best possible care for the patient but on some rare occasions the operating lists can be delayed by issues that may happen in the operatng theatre that are beyond our control. It is important that we do keep our patients informed of what is happening and will improve are efforts to ensure this happens.

Thank you for bringing this to our attention.

Yours sincerely

Hospital Director

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