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Such a great experience

Posted By Victoria trained patient

"Such a great experience"

About: Crosshouse Hospital / Xrays & Scans

(as a service user),

I took my dad to cross house hospital recently for a brain scan. I am sure impressed by the positive and helpful Approach by everyone we met. Staff from all areas is n the corridor noticing us and showed where the go and the X-ray and scan staff so patient focused. Thank you 😊 thanks to all who made it easy for my dad and involved me to n the journey.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/08/2018 at 13:50
Published on Care Opinion at 16:12

picture of Eunice Goodwin

Dear Victoria trained patient,

I am delighted that you and your dad felt this way about your care. I know I say this quite often, but visiting a hospital and its alien environment, whatever the reason, can be quite distressing. It is reassuring to hear that everyone was so helpful. Thank you so much for taking time to share this with us. I have passed this to the team responsible and I am sure it will make their day.

I hope the results of the test are the best they can be,

Best wishes,

Eunice

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