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Excellent

Story from nhs.uk

"Excellent"

About: Accrington Victoria Hospital

Attended as a "walk-in" to Minor Injuries on Friday afternoon. Processed quickly at Reception, seen by triage nurse within minutes, and by Nurse Practitioner with equal speed. Problem swiftly and sympatheticalyt diagnosed and treatment plan organised and explained.

Couldn't have asked for better treatment.

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital

Submitted on 20/08/2018 at 11:06
Published on nhs.uk at 12:06

Thank you for taking the time to tell us about your recent visit to the Minor Injuries Unit at Accrington Victoria Community Hospital.

It is lovely to receive such positive feedback about your visit and that you were treated quickly and efficiently by the staff.

We are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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