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"Rude and obnoxious reception staff"

About: Handsworth Medical Practice

Called to cancel an antenatal appointment on behalf of my wife after miscarriage. First response from woman on reception was "what do you want us to do about that? Have you not phoned the hospital?"

Disgusting lack of empathy and basic manners. And not the first time I have been met by this kind of attitude here.

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Responses

Response from Handsworth Medical Practice 5 years ago
Handsworth Medical Practice
Submitted on 01/04/2019 at 11:51
Published on nhs.uk at 16:05


Hi

Thank you for your response.

As manager here I am not happy with the response from one of our receptionists, it would be most helpful if you would contact me direct and we could discuss this matter.

Thank you

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