"My faith in the NHS is restorred!"
About: Bedford Hospital South Wing Bedford Hospital South Wing Bedford MK42 9DJ
Posted by Mrs Simpson
What I liked
Admitted as an emergency I spent the first night on the AAU, comments below. The ambulance crew first rate, professional and caring.
On admission to AAU put on a trolley, IV access and fluids commenced, bloods taken, ECG and Xray undertaken very efficiently. Seen by Doctors and treatment regime planned.
Moved to Harper Ward following morning, exceptionally professional, friendly appraochable and efficient staff. The ward was well run. I could not fault my care. My faith in the NHS was restored. The whole team on this ward are a credit to the hospital. Medical staff very informative and approachable. Further investigations undertaken efficiently by Ultrasound and the endoscopy unit.
Thank you to the porters, radiographers and medical staff also.
A very unpleasant episode in my life made bearable by extremely caring staff. many thanks to all concerned.
What could be improved
AAU, was an exceptionally busy night, the following is an observation not a critiscism. They were overwhelmed with difficult patients, however, following my IV fluids being cited, i did not see another member of staff untill the morning. No observations undertaken and no checking on whether i was continuing to bleed (which i was). I stopped my own IV fluids when they ran through, but had I not been a health care professional the outlook may have had different consequences.
The night staff worked tirelessly, but if you were quiet you did not receive any attention, which could have proven harmful in some circumstances. The student nurse and the health care assistants were wonderful and worked hard always with humour, professionlism and empathy.
If every department worked as well as the staff on Harper ward, the hospital would be "Outstanding 5*"