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"Would not recommend at all"

Welland Centre - the OTs were amazing and so were their sessions, very supportive and informative. The Ward was let down by the HCA and Nursing staff there, including the Doctor. Very rude and unsafe discharge. Gave me an hours notice of being discharged yesterday afternoon, wanted to put me in a cab and dump me off at the Council because I'm homeless. Very poor and not caring at all. Wasn't listening to anything I was saying. Lack of communication and overall waste of time. Been sent home with short stock of medication although they were due to give me 14 days worth. Very upset about this place. All they did was change my medication, didn't give me 1 to 1's weekly or anything. Please can I note there were a very few members of staff that were good at their job and enjoyed it, and listened to you. It's a shame for the others that let them down.

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Responses

Response from St Mary's Hospital 5 years ago
St Mary's Hospital
Submitted on 18/10/2018 at 12:09
Published on nhs.uk at 13:06


Thank you for taking the time to share your thoughts on our services.

Your feedback is important to us, so that we can continually work to improve the quality of our services.

Feedback is always taken seriously and acted on where you have raised a concern or suggestion.

The time you have taken to get in touch with us is valued and if you would like us to look into the matter further please contact;

0800 917 8504

Patient Advice and Liaison Service

Northamptonshire Healthcare NHS Foundation Trust

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