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"A&e slip up good job I looked at paperwork"

About: The Shrewsbury and Telford Hospital NHS Trust

On Friday 10 th my husband was took to a&e after feeling unwell ,took to minors first had all BP heart checks ,then told going to do bloods after a while a nurse came in with blood form placed on table and went away ,20 mine later she returned with tray of blood things to take bloods placed on top of blood form and went to walk away ,in-between all this I'd sat and read the blood form witch I thought was for my husband ,and noticed a difrent name the form wasn't my husband's was for another patient and had urgent on it when the nurse returned said is this form for my husband's blood ,yes she said I then pointed out it wasn't and she looked at me strange looked at the form then asked what my husband's name was ,I was quite taken back by this thank god I'd read the form ,I just hope someone else had not had my husband's form with there bloods ,so now I double check everything , was transferred to majors and kept in overnight ,lovley staff in majors and stroke ward

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Responses

Response from The Shrewsbury and Telford Hospital NHS Trust 5 years ago
The Shrewsbury and Telford Hospital NHS Trust
Submitted on 24/09/2018 at 15:40
Published on nhs.uk at 16:05


Good afternoon,

Thank you for taking the time to share your experience of the A&E Department at the Royal Shrewsbury Hospital, although I was sorry to hear of the error with handling and processing records.

Your feedback is important and helpful and so I have shared this with the A&E Manager so she can address this with her team.

Once again please accept our apologies for the upset caused and thank you for bringing this to our attention.

I do hope your husband is now feeling much better.

Kind Regards

Patient Experience Team.

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