"I experienced first class care and treatment"

About: Borders General Hospital / Oral Surgery & Medicine

(as the patient),

I experienced first class care and treatment from NHS Borders Oral Surgery Medicine staff last week and  I would like to say a huge thank you to the team.   I was anxious about my treatment and by the time I had my initial consultation my confidence to engage was high.  

Unfortunately I had to delay my treatment appointment due to personal circumstances and I was reassured and allocated another appointment as soon as possible.   The friendly, supportive approach and professional treatment throughout helped me recover well.   Dr. Nayyer and Elaine are exemplary in terms of NHS Borders values into action.   NHS Borders gets my vote every time!

Responses

Response from Katie Morris, General Manager - Planned Care & Commissioning, NHS Borders

Dear Response01,

Thank you so much for your feedback - it is great to hear that you had such a positive experience and the team helped to reduce your anxiety. I will pass on your feedback to the team.

Best wishes

Katie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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