"Quality of care is fine IF you can ever get an..."

The only way to get an appointment at this surgery is to queue up at 8am or 2pm at the surgery.

(Unless it's a check up that you can plan ahead for).

Clearly, this is impossible if you have a full time office job.

I have just tried to call the practice to make an appointment today, my only afternoon off work this week. I have re-dialled very 30 seconds for 10 minutes.

I got through 10 minutes after appointment opened to be told 'sorry there are no more appointments today'.

I appreciate that every patient is equally important and that this is not the receptionists fault, but...

If you're retired or don't work you can queue up or attend an appointment at anytime, but what about people who work full time.

The way I've managed to get appointments before is by asking my elderly mother to go and queue up for me at 2.15pm.

Not on!

Please, please, please consider a way to help your patients who are working and contributing the taxes that fund the NHS.

Perhaps link the app so that your patients register their employment status that unlocks a couple of late PM appointments and if these aren't booked by 3pm, they become available to all patients!

As for online, the first appointment I could book online was nearly 10 days time - again fine if it's a check up, but not if I actually need to see someone.

I tried everything possible to avoid wasting the GPs time, I even went to see the Pharmacist first and was told by them that I needed to see a GP.

Don't get me wrong the standard of care from MY GP is exemplary (I can't say that about all of them - like the GP who told me that 'pain was a good thing stopping me from hurting myself' when at 38 years old, I'd had back pain from a ruptured disk for a year and couldn't walk or work).

One doctor is great, I just can't face the constant stress of getting to see someone.

Sadly thinking of changing surgeries.