"Very professional and caring service"
About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital Accident & Emergency KA2 0BE Crosshouse Hospital / Care of older people Crosshouse Hospital Care of older people KA2 0BE NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by First daughter (as ),
After seeing NHS 24 doctor on call my mum was admitted to Ward 4A Crosshouse Hospital on Sunday. We presented at Emergency Department and were triaged within 10mins. Staff Nurse Helen (triage) was amazing with mum and very caring, she took us through to wait on porter and explained everything to mum as to what was happening next. Porter arrived in a couple of minutes and took us to the ward and was pleasant and chatty. On arriving at the ward nursing student Megan was aware mum was arriving and was waiting on her calling her by her name and smiling and very pleasant during the check in process. Mum was kept informed of what was going on and what would happen next and was very reassured. Thank you Megan for the care you gave mum.
A huge thank you to all involved in the check in process, very professional and caring service throughout.