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Best in-patient experience I have every had, all...

Story from nhs.uk

"Best in-patient experience I have every had, all..."

About: Royal Lancaster Infirmary

What I liked

Without exception the staff were very caring, friendly and helpful, they couldn't do enough for patients. The genuine enthusiasm of some of the younger staff shone out. A good sense of humour helped too. Thankyou everyone.

What could be improved

Just some of the physical structure of the building, such as the doors into room 11 were heavy and noisy, very cumbersome. Also in high wind there must have been something lose under the windows as it consitently banged throughout the night keeping patients awake.

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Responses

Response from Royal Lancaster Infirmary 12 years ago
Royal Lancaster Infirmary

Submitted on 18/12/2011 at 19:45
Published on nhs.uk on 19/12/2011 at 04:00

Thank you for your kind comments regarding your experience at the RLI – the teams will be pleased to read your commentss, together with your feedback on where we can improve. We will pass your message onto the Head of department to investigate further and share with the team.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/

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