"Good luck getting an appointment"

Having been happy using this surgery for the last 2 years, I am feeling incredibly frustrated with their new booking system. You have have 2 options to make appointments. The first option is to use their online booking system. I have no logins for this, and no one will help me. Despite going into the surgery twice to discuss and asking for the IT man to call me back, no one can resolve this for me and I never received a call back. So the second option is to call at 8am. This is for urgent appointments only, and after sitting on hold for half an hour, you have to convince the receptionist (that is not a qualified doctor) that your case is urgent. I feel disrespected.

I have health issues, and I cannot speak to anyone about it unless it is via a phone call (which is really inappropriate when I am at work). I do not have any privacy at work to talk about ovarian cysts. And I cannot get an appointment ever for steroid injections for my arthritis because it is never urgent enough for a same day appointment, and I cannot discuss with a doctor. I am so frustrated, I have no one I can ask questions except Dr google. Thanks Lawsons Practice for really letting down.