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"Surprisingly good"

About: Solihull Hospital

I have had 2 reasons to visit this hospital in the last month, one for my sons operation (day patient) and the other for me (Minor Injuries, broken toe). Both times the nursing staff have been excellent! They could not do enough for my son who had to wait 7 hours for his op. The nurses were caring, friendly and very helpful. Even down to the gentleman filling the water jugs who was also lovely, polite and considerate. This made the whole experience manageable.

The nurse who dealt with me in Minor Injuries and the radiographer were caring, friendly and very thorough (even though it was in the middle of the night). Visits to hospital are never pleasant, but with staff like these it makes the time spent there almost enjoyable!

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital
Submitted on 16/08/2018 at 16:23
Published on nhs.uk on 18/08/2018 at 03:41


Responded: 16.08.18

Dear Amanda

Thank you for your lovely comments regarding your experience in Minor Injuries at Solihull

Hospital.

I am also pleased to read that you felt supported throughout and well informed by our staff who cared for your son, staff do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure your feedback is passed on to the senior management team who I know will be thrilled to read your kind comment, I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind regards

M Campbell

Patient Experience

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